Optimisation des processus

2011 - SmartCities

Improving business process and delivering better e-services
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2011 - Vérificateur général du Québec

Vérification de l'optimisation des ressources
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2009 - Connie Moore, Clay Richardson, John R. Rymer, Ted Schadler and Dave West for Business Process & Applications Professionals

Lean : The New Business Technology Imperative
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2005 - AFNOR

Management des processus
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2002 - Olivier Glassey et Jean-Loup Chappelet

Comparaison de trois techniques de modélisation de processus : ADONIS, OSSARD et UML
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2000 - Le réseau interministériel des modernisateurs

Fascicule « Optimiser les processus »
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